How to make a claim

Before You make a claim

If Rent is overdue the Tenant and any Guarantor must be contacted within seven days to establish the reason for the arrears.

If the Rent is not paid within a further seven days the Tenant and any Guarantor must be contacted again.

If the Tenant cannot be contacted, and it is lawful to do so, You or Your agent must serve notice of a requirement to undertake an inspection of the Insured Property in accordance with the terms of the Tenancy Agreement and then visit the Insured Property. You should seek legal advice if You are unsure whether such an inspection is lawful.

Claims must be reported to Arc within 45 days of the Insured Incident. This must be by means of a fully completed claim form accompanied with all requested supporting documentation. Failure to notify a claim within this time will invalidate the insurance. A claim form will be sent out by e-mail, fax or post within 24-hours or can be downloaded from the insurer’s website, details of which can be found in your policy document.

What happens next?

Arc will assess your claim to ensure that you have complied with the terms of the policy. If your claim is accepted they will take over the handling of the claim and investigate it fully.

You must give all information requested by Arc or the Adviser within five days of receiving the request for that information.

A full version of the claims procedure is contained within the Policy Wording and we strongly recommend that you read this to ensure that, in the event of a claim, you are familiar with the steps that you must take to comply with the terms of your policy.